- “People do not see the world as it is – they see it as they are. A leader needs a broader view.” From the movie Anna and the King
- “… Since our interpretations hinge on our expectations, beliefs, and values, our internal world is as important as what is outside – sometimes more so, because we manage to see what we expect and want. The fuzziness of everyday life makes it easy for people to make the world conform to their favored internal maps.” Reframing Organizations by Lee G. Bolman and Terrance E. Deal (p. 33)
If it helps, ask:
- How does my point of view inform how I hear and understand?
- How does my point of view take away from how I hear and understand?
- Are we solving the “right” problem?
- What does a “win” look like?
- Confirm what “success” looks like
Create the right space to seek understanding
- Create space to see from another person’s point of view
- Create space to listen
- Create space to wonder
- Create space to explore
- Create space to discover
- Create space to risk
- Say what you’re going to do, then do what you say you’re going to do.
- Make commitments carefully and keep them.
- Make keeping commitments the symbol of your honor.
- Don’t break confidences.
- Extend trust abundantly to those who have earned your trust.
- Extend trust conditionally to those who are earning your trust.
- Learn how to appropriately extend trust to others based on the situation, risk, and credibility (character and competence) of the people involved.
- Demonstrate a propensity to trust.
- Don’t withhold trust because there is risk involved.
“It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.” Mark Twain Get some perspective, Get Help